IT Services Town Hall

Yesterday was the first IT Services Town Hall meeting that I have attended here at UChicago. It was a very satisfying experience and it was outstanding to meet everyone. I particularly enjoyed the chance to talk with you both formally and informally. It was so great to be able to get everyone together like that and I hope we continue to do just that. I have felt a little on the outside looking in, but finally meeting many of you has me feeling much more comfortable. Thank you all for your attention, questions, and acceptance. It was greatly appreciated. The view and location didn’t disappoint either!

Views from the all staff meeting.
I wanted to take a few minutes and share a bit from what I had to say yesterday so there is a record of it and in hopes that I will get some initial reactions from you. You should keep in mind that my comments yesterday were based mainly on my observations and conversations that have occurred both through the many meetings I had during the recruiting process and in the past six days of conversations that I have had with my new colleagues at all levels of the University. I don’t have it all right, I don’t have the whole story, and I certainly don’t yet have all the answers. What I do have is a sense of excitement about where we can go together.

My comments about the great expectations and opportunities presented at UChicago come from discussions with people at all levels of the University, from the President and Provost, to our IT partners, members of the administration, the ITS SLG and staff, as well as various other constituents we serve. It is clear to me, even after a very short time on campus, that we are in the service of a great institution that deserves our full attention.

I am not going to do a deep dive into the things discussed yesterday, but I do want to share the six primary areas of organizational focus I am pursuing in my early days. These represent a framework that will guide me as I work to align to the goals that are being articulated to me.

  1. Create a world-class teaching and learning with technology organization that can inspire faculty to enhance their use of technology to engage and enrich our students’ experiences.
  2. Work to enhance our overall information security stance to ensure a safe computing environment.
  3. Become leaders in the delivery of services and work across UChicago to transform the customer experience and work to delight the campus community.
  4. Impact a diversity of research activities that supports UChicago’s commitment to free and open inquiry.
  5. Enhance and grow a culture of operational excellence through our leadership in the deployment of enterprise solutions.
  6. Expand our use of the web as an organizational communication tool, both inside and outside of IT Services to more fully engage our staff and our partners.

Underpinning all of this is a commitment to encourage an agile, flexible, and forward facing staff who are leaders in their fields.

I will be returning to this list in an ongoing way to expand on them and to provide more opportunities to engage in discussion. I am very open to comments and feedback, so don’t be afraid to leave them here on this post or to send them to me in email. I am truly humbled by the opportunity to be a member of this community and want to make sure I am doing all I can to support, promote, and protect the work we do here at UChicago.

Welcome! Let’s Talk …

By now I am guessing many of you have heard that I have started. I’ve been on campus since Monday, September 14th but I haven’t had the opportunity to meet all of you yet. For those of you in IT Services, it may not be until our Town Hall next week. For those who might be stopping by it may be a bit longer. At any rate I wanted to say hello, introduce myself, and share a bit about what I hope this space can become. I have been meeting with quite a few people already and have had the distinct pleasure to see some of the amazing sites our University has to offer. It is quite a stunning place.

Views from The University of Chicago

I’ve been blogging for quite some time and have always found it to be a great outlet to work through ideas, share thoughts, communicate my thinking, and invite comments and feedback. I will use this space as much as I can and I imagine it will change over time. Early on it will mostly be about reflecting on what I am learning and to share initial thoughts on my interactions on campus. As time goes on I expect it to become more of an outlet to keep people posted on what I am working on, thinking about, and pointers to things that are of general interest to me, to the campus community, and to those from the outside looking in.

Please consider this first post as an invitation for you to be active participants in this space. I am a believer in the notion of the web as a platform to support “conversations” and this space will be one vehicle I will use to offer opportunities to engage in conversations. It won’t be the only venue for that and in the coming days and weeks I will be sharing other opportunities for us to get together.

We are all incredibly busy doing what we do to support the faculty, staff, and students of our institution and taking time to blog may seem like a waste of cycles to some. To me it is part of the larger process of communicating across the institution. I can’t meet with all of you on a regular basis, the reality of time and scale just will not permit it. If there are things that you want to know from me that you think others will benefit from hearing, send me a note and let me know, that could very well be the prompt I need to take some time and articulate some thinking.

For now you should know that I am very active on the social web, some for me personally and some for professional pursuits. I don’t maintain multiple accounts, as I try to think of my online identity as an aggregate meta identity, so you won’t need to follow me across various twitter accounts, there is just one. I try very hard to maintain my social presence in an intelligent way, Facebook for example, is reserved for family and non-work related friends. Twitter is the place where I am active on the social web in an open way, so that is the place to follow me.

This is as much an invitation as it is an introduction, an invitation to engage in new forms of conversations. I will work to do my part, but my hope and ultimately, my expectation, is that you will be a part of this. I am well aware this will not work for everyone, but if it opens another channel for those that it does work for then I have succeeded in one small way. I will close with a very humble thank you, thank you for allowing me to become a member and a leader of this team. I will do my very best every single day to make sure we are delighting the people that count on us the most at this great University.

Launching Mobile/Digital Now

The time has come. On Monday we will roll out our first systematic piece of the Mobile/Digital Now initiative at Stony Brook University. This is the first of two iPad planned rollouts we have in place for the start of the 2015 academic year, the next will be announced in a couple of weeks. Below is the text from the media briefing for Monday’s event …

On Monday, July 6, Stony Brook University’s Mobile/Digital Now initiative will equip 185 EOP/AIM (Educational Opportunity Program/Advancement on Individual Merit) freshmen with iPads as they begin their four-year journey at the University’s Summer Academy. These iPads reinforce the University’s commitment to providing access to academic excellence for these freshmen. The Mobile/Digital Now initiative, led by Stony Brook Chief Information Officer, Cole Camplese, will help transform and reinvent learning environments and enhance access to anytime, anywhere learning resources.

The Mobile/Digital Now initiative is also set to expand to support Stony Brook faculty in the appropriate utilization of technology to enhance teaching; will control costs of learning materials for students through eTexts; increase access of critical courses to enhance both retention and four-year graduation rates and equip the University community with the latest mobile devices that will aid in future academic success.

The EOP/AIM Program provides educationally-related supportive services and supplemental financial assistance to those students whose educational and economic circumstances have limited their post-secondary educational opportunities. These iPads are distributed for students to use throughout their four-year undergraduate careers.

There are so many reasons to be excited about this project. The first is getting to work with colleagues from EOP/AIM to help build an even stronger program. Another lies in getting to work closely with the students themselves. As part of the project I will be personally running a steering group made up of students in the program so I can maintain a finger on the pulse of the initiative and work with them to make it stronger. Finally, working with my DoIT colleagues to make this a reality has been inspiring! In a very short period of time we have worked to deliver the iPads under mobile device management tools, increased wireless density in key areas, and built new support modalities for our audiences. Really exciting stuff.

The students will get their iPads and cases still shrink wrapped in the boxes. They will get to open them, turn them on, and have a fully functional iPad with both Stony Brook and commercial apps auto installed as well as access to additional academic content. All of these will be pushed directly to the devices as they activate them — even their University email will be auto setup. I can’t wait to see it all unfold. Below are screenshots of what they will see as their devices activate. Great work everyone!

Keynote: AIKCU, Somerset, Kentucky on June 12, 2015

I was invited to keynote the annual Association of Independent Kentucky University Technology Conference. It was my first time visiting this part of the Commonwealth of Kentucky and was really excited to see so many eager participants all thinking about a very broad selection of topics. In addition to the keynote session, I held a separate break out that was really just an extended question and answer session. We talked quite a bit about preparing our campuses in a systematic way for the changes hitting us all — mobility, finding challenges, faculty development needs, student expectations and so much more. Truly a great time.

Thoughts on Teaching #CDT450

I promised myself I’d write. I did, but just not enough … at least not here. I wrote and posted a lot over at the course site for CDT450: Disruptive Technologies, but that isn’t the kind of writing I planned to do along side the course in a more reflective mode. I think I only did that twice.

I want to try and capture my thoughts on the experience before it becomes even harder to grasp — in short it was an exceptional semester, with an exceptional group of students, that taught me an exceptional amount about how to be a better human, teacher, colleague, and leader. I say that without hesitation. I told my wife last night that in many ways teaching this semester made me much better at my job (that is a self reflection based on only my own data). If I unpack that thought a bit I would say that having to juggle the rigor of my day job with preparing a three hour class each week for 15 weeks pushed me in so many different ways. I had to find ways to say no to some things more effectively so I could focus on the most critical things happening around me. I had to learn new approaches to learning content to teach to brilliant and very challenging students — I’ve not taught alone since maybe 2005, so carrying this load by myself was simply the biggest challenge of the semester. I had to figure out how to take on a presidential project with potentially huge implications to the campus under very tight time constraints while still managing to run DoIT, meet the expectations of my vice presidential role, and craft an engaging learning experience. To say that I grew by leaps and bounds along with my students this semester would be an utter understatement.

The course, as I’ve shared before, is framed around three primary themes — community, identity, and design. This was based on the experiences I had co-teaching this course with my long time friend and colleague, Dr. Scott McDonald at Penn State. Going it alone made me rethink a lot of it as we were always able to lean on each others strengths, so this was a very different course in many ways. I won’t go into details, as it would be easy to track our week by week progression by again visiting the course site. I will say this, there were so many unexpected surprises along the way that I thought I would list the ones that stood out the most.

Week One

The first day of a college class is usually a very basic thing — hand out the syllabus, review the course outline, get to know the professor, and do some basic introductions. Not in this week one! Sure we did the basics, but after listening to an episode of the podcast, Reply All the day before class I redesigned what we would do the night before. The episode called, “The Writing on the Wall” is described by the show’s creators the following way, “Yik Yak is an app that allows users to communicate anonymously with anyone within a 10-mile radius. At Colgate University in upstate New York, the anonymity brought out a particularly vicious strain of racism that shook the school.” What that episode so magically (and tragically) did was mash all three of our themes into a very relevant and difficult story. While it effectively brought community, identity, and design into focus — all while introducing the concept of disruptive technologies — it also created the surprising undertone of “race” as an ongoing theme to be continually revisited. Class was over at 6 … we all headed out after 6:40.

Oh, and they got iPads that they had to write about.

Week Five

This was the first Synthesis week, where they got to take over the class and lead the discussion. I purposefully gave them very little instruction so they could be as creative in their overview of our first theme, community. There were only two teams, but the way they crafted their respective synthesis was truly quite amazing. The two teams unintentionally played off each other during their time creating a whole that was most certainly greater than its parts. We noted a theme emerge — we never end at 6.

I asked at the end of class if we had turned into a community … the quick first response from a student, “we did today.”

Week 6

This is the week we moved onto our second theme identity. I asked them to create videos with their iPads and post them to the course blog … some of them were quite amazing. This was a week that we ourselves were disrupted by a snow day as classes were cancelled. That didn’t stop us. Google Hangout to the rescue — can you believe all of the students showed up for this voluntary snow day virtual class. There is a lesson in this for campus — if the network is running, classes (in some shape or form) can go on.

Week 9

As we worked our way through the identity theme another spike in our conversations about race emerged. This time brought on by the Martese Johnson beating at UVA. During that week I posted a link to an interesting site designed and published by students at UVA that one of my students reacted to in their own blog post that I shared with my community on Facebook. Things got crazy from there …

Two Penn State colleagues joined class that day. One, Sam Richards, via Hangout as his 750 student Race Relations class filed into Thomas 100 on the PSU campus to talk about race in America. The other, Curt Marshall who drove from State College, PA to Stony Brook, NY to join class face to face. What an experience for the students. Sam is known to be one of America’s 101 most dangerous academics and a great instigator and communicator. Curt is the Multicultural Affairs and Recruitment Director for the Penn State College of Arts and Architecture and is one of the brightest and most articulate people I know. It was a humbling day and one that I don’t think any of us will forget.

Week 12

By this time we were fully engaged with our final theme, design. The students were working through their Design Challenge creations via the Human Centered Design approach we utilized. They were envisioning an app for the iPad that didn’t exist that was focused on improving the student experience. An evening or two before class I noticed that Stony Brook Alumni Association had highlighted a recent alum who was now an app developer, so I took the chance and sent him a direct message introducing him to our class. He got back to me a little bit later after reading the class blog and decided he would come to class and talk to the students about app design first hand. It was a killer experience for us all … I think Eric really enjoyed it. I wonder if he realizes how much he inspired the students that day?

Weeks 13-15

The last three weeks of class were so brilliant I can’t single any one out. We did paper prototyping to bring app ideas to life, shared so many incredibly insightful ideas, wrote some amazing reflections, read some killer articles, and I got to watch as the two teams put a bow on the entire semester with two unbelievable final synthesis presentations. They brought the three themes together through the lenses of technology, the iPad as a positive disruptive force in higher education, and emerged on the other side as a group that is much more critically tuned to the potential affordances of the technologies we typically take for granted every single day. Their final reflections were amazing and I can’t tell you what a profound experience teaching at Stony Brook was for me in the Spring of 2015. Two pull quotes from final student reflections touched me deeply …

I can say that this has been one of the most remarkable class experiences I’ve had and I am very sad to see it coming to an end.

I’m actually a lot sadder to be writing this post than I expected to be. This class is hands down the most memorable and stimulating class that I have ever taken.

I felt the same way.

Information Security Basics

Earlier today The Pennsylvania State University announced a sophisticated series of attacks to the network within its College of Engineering. It is a disturbing occurrence on so many levels — primarily from the fact that this has become the new normal for us in Higher Education. Notice I didn’t just say Higher Education IT — this is an issue that belongs to all of us. Our networks and the access they provide is the critical life blood to accessing the knowledge and colleagues that empower us to teach, learn, make discoveries, and connect with the world. A good friend of mine once told me, “when we lose our connection to the Internet we cease being a research institution.”

If you want to know what keeps CIOs up at night the list starts with information security challenges. To that end, I want to make this as clear as possible … it is time we all make information security a priority in our work. While we are committed to a strong IS stance, we can do things that are low hanging fruit here at SBU — strong pass phrases instead of weak passwords, changing pass phrases on a regular basis, don’t leave your work station logged in when you walk away, update your operating system when prompted, question links in emails, keep virus protection software up to date, and in all the instances when you are unsure of the legitimacy or threat ask a colleague who might have an answer.

It constantly amazes me at how much doing just those things systematically can positively influence our overall security stance. I am asking for your help and your cooperation to take personal responsibility for assisting the campus and to make it a conversation about all of us and not one about information security against us.

From PSU President Barron in a message to the community …

“In the coming months, significant changes in IT security protocols will be rolled out across the University, and all of us as Penn Staters will need to change the way we operate in the face of these new and significant challenges. University leaders are developing a detailed plan that will include even more robust monitoring for malicious activity across Penn State. Over time, individual users also will see changes including the implementation two-factor authentication on major university systems, stronger password management practices, and enhancements to system and software administration.”

Learning Spaces at SBU

A few weeks ago, Stony Brook student Cam Boon stopped by my office to do this interview. I quite enjoyed his reporting on the current and future of learning spaces at Stony Brook. I could sit down and talk space design all day … it is one of my favorite topics.

https://youtu.be/DasmueaHnFE